Definitions and key terms
Cookie : small amount of data generated by a website and saved by your web browser. It is used to identity your browser, provide analytics, remember information about you such as your language preference or login information.
Country: where YenomCODE or the owners/founders of YenomCODE are based, in this case is United States.
Customer: refers to the company, organization or person that signs up to use the YenomCODE Service to manage the relationships with your consumers or serviIce users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit YenomCODE and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (1P) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is Connecting to the Internet.
Personnel: refers to those individuals who are employed by YenomCODE or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information-including a personal identification number-allows for the identification or identifiability of a natural person.
Service: refers to the service provided by YenomCODE as described in the relative terms (if available) and on this plattorm.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide Our content or whose products or services we think may interest you. Website: YenomCODE’s site, which can be accessed via this URL: https://YenomCODE.com/.
You: a person or entity that is registered with YenomCODE to use the Services
What Information Do We Collect?
We collect information from you when you visit our service, register, place an order, or fill out a form.
Name / Username
Debit/credit card numbers
We also collect information from mobile devices for a better user experience, although these features are completely optional
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
lo improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
lo send periodic emails
When do we use customer information from third parties?
we receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also Occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including |P addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographic such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in Our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Long Do We keep Your Information?
We keep your information only so long as we need It to provide service to you and to fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, well either remove it from our systems or depersonalize it so that we can’t identify you.
How Do We Protect Your Information?
We implement a variety or security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive credit information is transmitted via secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Information about General Data Protection Regulation (GDPR)
What Is GDPR?
GDPR IS an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
What Is Personal Data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person Would reasonably expect
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR Important?
GDPR adds some new requirements regarding how companies should protect individuals personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights Data Access, Portability and Deletion
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data.